Return policy – Lundholm

We want you to be happy with your purchase. Not quite what you expected? No problem — returning an order to Lundholm is simple and clear.

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Right of return: 14 days

You have 14 days from receipt of your order to let us know that you want to return all or part of it (the statutory right of withdrawal). After letting us know, you have another 14 days to send the parcel back.

From Germany, Belgium or any other country, simply let us know by e-mail at info@lundholmstore.com. From the Netherlands, the easiest way is our returns portal — you receive a return label and the instructions straight away. You can always use the model withdrawal form at the bottom of this page as well.

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Conditions

• You may inspect and try on a product as you would in a shop. Please don't wear or use it if you intend to return it.
• Return items complete and in their original packaging: jewelry with its box and satin pouch; bags and wallets with all accessories (tags, dust bag and so on).
• Are there signs of use (scratches, perfume, cosmetics, bending, missing parts)? Then we may charge for the loss of value. For hygiene reasons we cannot resell worn earrings, so the full loss of value applies to those.
• Personalised or made-to-order products are excluded from the right of withdrawal, unless they are faulty.
• Where possible, include your packing slip or order confirmation in the parcel.

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Return shipping costs

The cost of the return shipment is yours to pay. This is how it works per country:

• 🇪🇺 Germany, Belgium and other EU countries — you send your return back yourself, with a carrier of your choice and at your own cost. Tip: from Germany, a DHL Päckchen costs around € 7. Prefer our return label? You can also use the returns portal, but it is more expensive: around € 17 from Germany and around € 13.50 from Belgium, paid when you create the label.
• 🇳🇱 Netherlands — with a label from our returns portal: letterbox parcel (jewelry & small items) € 3.95 · parcel € 5.00, paid when you create the label.
• 🌍 Outside the EU (e.g. the US, Switzerland, the UK) — you arrange the return yourself and pay the actual postage. Please use a tracked service and mark the parcel clearly on the customs declaration as “returned goods” with the original order number, so that no import duties are charged on arrival.

Return address (if you send it yourself):
Lundholm
Oud Zevenaarsedijk 4
6913 KM Aerdt
the Netherlands

Sending it yourself? Keep your proof of postage, use a tracked service where possible and e-mail us the tracking number. You are responsible for the parcel until it reaches us.

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Refund

• As soon as your return has arrived and been checked, you receive a confirmation.
• We refund the amount via your original payment method — usually within 5 working days of receipt, and in any case within 14 days of your notice (we may wait until we have received the parcel or until you have sent proof of postage).
• Returning your entire order? Then we also refund the standard shipping costs of the original delivery. Extra costs for faster or insured shipping are not refunded.
• Depending on your bank, a refund can take a few days to appear. Nothing after 15 working days? E-mail us at info@lundholmstore.com.

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Gift ladder & other gifts

With our gift ladder you receive free jewelry above certain order values. Your gifts are yours as long as your order stays above the amount of that step. If a return takes you below a step, please send the gift for that step back unused. Prefer to keep it? Then we deduct its retail value from your refund. Returning everything? Then the gifts go back too.

The same applies to other promotions with a gift above a certain order value. Gifts must be returned unused, undamaged and complete.

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Exchanges

Would you like to exchange something? Send the item back (see above) and place a new order for the item you want. That way you know for certain it is in stock.

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Received a damaged or wrong item?

Please check your order on arrival. Something not right? E-mail us, preferably within 48 hours, at info@lundholmstore.com with your order number and photos of the item and the packaging — then we'll resolve it quickly with a replacement or a refund. Your statutory rights always remain, even if you report it later.

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Warranty

All products come with the statutory warranty (conformity): a product must do what you may reasonably expect of it. On top of that we give one year of Lundholm warranty on discolouration, breakage and material or manufacturing faults under normal use. Not covered: normal wear, damage through misuse or accidents, loss, and damage caused by chemicals (such as chlorine, perfume or cleaning products). Claiming warranty? E-mail a photo and your order number to info@lundholmstore.com.

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Gift packaging

All jewelry is delivered gift-ready. Please return jewelry complete, including the box and satin pouch.

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Model withdrawal form

Only complete and return this form if you wish to withdraw from the contract. A short e-mail is quicker, but this form is always allowed.

To: Hilten Lederwaren B.V. (trading as Lundholm), Oud Zevenaarsedijk 4, 6913 KM Aerdt, the Netherlands — info@lundholmstore.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*) / Received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is submitted on paper):
— Date:
(*) Delete as appropriate.

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Questions?

Our customer service is happy to help: 📧 info@lundholmstore.com · 📞 +31 (0)6 3919 3974 (working days). We usually reply within one working day.

Lundholm is a brand of Hilten Lederwaren B.V., Oud Zevenaarsedijk 4, 6913 KM Aerdt, the Netherlands · Chamber of Commerce 89121112 · VAT NL864885040B01