Shipping policy

We do everything we can to ship your order quickly and with care, so you can wear or gift your new piece as soon as possible.

Processing & dispatch

Orders placed on working days before 15:00 (CET) are shipped the same day. Orders placed after 15:00 or at the weekend leave on the next working day.

Once your order has been shipped, you automatically receive a tracking code by e-mail so you can follow your parcel.

Where do we ship?

Jewelry ships worldwide. It fits in a tracked letterbox parcel, so it travels light, safely and at a low cost – to the United States, the United Kingdom, Australia and the rest of the world.

Bags, wallets and other leather goods ship within the Netherlands, Belgium and the EU only. If you are visiting our store from a country outside the EU, you will therefore only see our jewelry collection.

Shipping costs & delivery times

🇳🇱 Netherlands

  • Standard shipping: € 3.95
  • Free shipping: on orders from € 50
  • Delivery time: 1 – 2 working days

🇧🇪 Belgium

  • Standard shipping: € 3.95
  • Free shipping: on orders from € 60
  • Delivery time: 1 – 3 working days

🇪🇺 Other EU countries

(including Germany, France, Italy, Spain, Austria, Sweden and all other EU member states)

  • Jewelry: € 3.95 (tracked letterbox parcel) · free from € 75 · delivery 3 – 7 working days
  • Bags & leather goods: € 8.95 on orders under € 50 · € 3.95 on orders from € 50 to € 100 · free from € 100 · delivery 3 – 7 working days

🌍 Outside the EU – jewelry only

  • Tracked letterbox parcel: € 3.95
  • Free shipping: on orders from € 75
  • Delivery time: 5 – 14 working days, depending on the destination and customs

Prices are shown in your local currency where available; shipping costs are always shown in your cart before checkout.

Import charges outside the EU

For orders to countries outside the EU, local import duties, VAT or handling fees may apply. These are set by the customs authority or carrier in the destination country and charged to you on delivery; they are not included in our prices or shipping costs.

Shipping partner

All orders are shipped with PostNL (via MyParcel) or one of their international partners. You receive a tracking link by e-mail as soon as your order has been shipped.

Returns

From the Netherlands you register a return in our returns portal. From Germany, Belgium and other countries you send your return back yourself, at your own cost. Everything about returns is in our return policy.

Free gifts (gift ladder)

With our gift ladder you receive free jewelry above certain order values. They travel in the same parcel as your order. If a return takes you below the amount of a step, you send the gift for that step back unused, or we deduct its retail value from your refund. More about this in our return policy.

Parcel not received or delayed

Sometimes a parcel is scanned as delivered before you have actually received it, for example because the driver was interrupted or the parcel was pre-sorted.

What to do:

  1. Allow another 1 – 4 working days; in most cases the parcel is delivered after all.
  2. Check whether the parcel was left with a neighbour.
  3. Keep an eye on the tracking link.

Still not delivered? E-mail us at info@lundholmstore.com and we will open an investigation with the carrier and make sure it is resolved.

Address check

Please check your delivery address carefully before completing your order. If a parcel cannot be delivered because of an incomplete or incorrect address, any re-shipping costs are borne by the customer.

Questions?

Do you have a question about your order or delivery? Our customer service is happy to help: 📧 info@lundholmstore.com · 📞 +31 (0)6 3919 3974 (working days). We usually reply within one working day.

💎 At a glance

Country / region Standard rate Free shipping from Delivery time
🇳🇱 Netherlands € 3.95 € 50 1 – 2 working days
🇧🇪 Belgium € 3.95 € 60 1 – 3 working days
🇪🇺 EU – jewelry € 3.95 € 75 3 – 7 working days
🇪🇺 EU – bags & leather goods € 8.95 (under € 50) · € 3.95 (€ 50 – € 100) € 100 3 – 7 working days
🌍 Outside the EU – jewelry only € 3.95 € 75 5 – 14 working days

Lundholm is a brand of Hilten Lederwaren B.V., Oud Zevenaarsedijk 4, 6913 KM Aerdt, the Netherlands · Chamber of Commerce 89121112 · VAT NL864885040B01